PRIVACY POLICY

At Kentucky Sublimation, we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including:

  • Device Information: Web browser, IP address, time zone, and some of the cookies installed on your device.

  • Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Custom Designs: Any logos, sketches, or design files you provide for the purpose of creating custom apparel.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information we collect primarily to:

  • Fulfill Orders: Process payments, arrange for shipping, and provide you with invoices and/or order confirmations.

  • Communication: Contact you regarding your order, design mock-ups, or to answer inquiries.

  • Risk Screening: Screen our orders for potential risk or fraud.

  • Marketing: With your consent, provide you with information or advertising relating to our products or services.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties only to help us use your information as described above. For example:

  • Service Providers: We share your address and contact details with shipping carriers to deliver your custom apparel.

  • Payment Processors: We use secure payment gateways to process your transactions. We do not store your full credit card details on our own servers.

  • Legal Requirements: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, or to protect our rights.

4. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This allows us to easily facilitate “re-orders” of your custom designs in the future.

5. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. COOKIES

We use cookies to enhance your experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your individual browser settings, but doing so may affect the functionality of certain parts of our Site.

7. YOUR RIGHTS

Depending on where you are located (e.g., if you are a European or California resident), you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

8. CHANGES

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.